To receive support for acquiring a wheelchair, crutches, hearing aid, or other assistive devices, follow the steps below after clicking the “Continue” button:

To apply for the support program, first register on the Unified Electronic Request Platform. You must:

• Register via “YesEm” identification system or with your email,
• Indicate your citizenship and complete the required fields,
• Enter the code sent to your email, then the one sent to your mobile number,
• Create and confirm a password.

After registering:

• Log in using “YesEm” ID or your email and password,
• Click “Send a request, inquiry or complaint” and press “Send”,
• Select “Request” on the new page,
• Choose the applicant type: “Individual”,
• Select the government body: “Ministry of Labor and Social Affairs of the Republic of Armenia”,
• Complete the application form, attach the required documents, and click “Next”.

You can track your application status using the control code available in your personal account.

Eligibility Requirement
To obtain a certificate for assistive devices, you must have a registered and approved disability status from a medical institution.

Required Documents
To receive a state-issued certificate for assistive devices (wheelchairs, walkers, crutches, canes, limb prosthetics, hearing aids, etc.), fill out the online application and upload the following scanned documents:

• Personal identification document,
• Social security card or public services number, or a statement of exemption,
• If submitted by a representative: written authorization from the beneficiary and the representative’s passport,
• If the applicant is a non-citizen permanently residing in Armenia: residence card,
• If the applicant is an asylum seeker: asylum seeker’s certificate,
• If the applicant has refugee status: Convention travel document,
• Medical-social assessment decision or functional assessment certificate.

Additional documents may be requested if necessary.

Support Amount
The assistive device certificate is issued free of charge. If the desired device costs more than the certificate’s value, the beneficiary may choose to pay the difference and acquire it.

Issuance Timeline and Procedure

• If there are discrepancies in the documents, the Unified Social Service (USS) will notify the applicant within 5 working days. Once the documents are corrected and submitted, the certificate is issued within 5 working days.
• The applicant will receive a copy of the certificate and a list of organizations from which they may obtain the assistive device.
• The certificate is valid for 180 calendar days from the date of issue.
• No assistive devices are issued between December 15–31. These days are excluded from the 180-day validity period.

Reference to Legislation

• RA Government Decision No. 1004-N of June 27, 2024
• RA Law "About Assessment of Functionality of Person"
• RA Law "About the Rights of Persons with Disability"

You can find the legal acts at Arlis.am.