Privacy policy

1. What is Hartak.am

The unified services platform combines information and guides regarding public services provided in Armenia into a single website. 

It serves as a reliable source for citizens and businesses, allowing them to access the information they need whenever they require it.

What is personal data?

Personal data is considered to be information that can identify an individual, such as a name, email address, date of birth, and so on.

2. What personal data do we collect?

• Your email address, if you contact us to submit inquiries or complaints.

• Your IP address, when you write a comment on any page of the website.

• Files (for example, screenshots) that may contain personal data.

3. For what purpose personal the data is collected?

The collected data will allow us to:

• obtain information about existing issues through feedback.

• respond to your questions and problems.

• evaluate and improve the quality and efficiency of the services.

4. How can we use your personal data?

• We may transfer the data you provide to other state bodies, agencies, or official partner organizations if it is necessary for the proper resolution of your inquiry or problem. The transfer of data will be carried out only after obtaining your prior consent.
• We are obliged to share data if such a requirement is established by the legislation of the Republic of Armeni, for example, by a court decision, or for the purpose of preventing corruption, technical, or security violations.

We do not intend to:

• transfer, sell, or rent your data to a third party.
• share your data for marketing or advertising purposes.

5. How long do we keep your personal data?

The data you provide is kept for as long as necessary to respond to the inquiry or to completely resolve the issue.

6. How is your personal data protected?

Your personal data is stored and transferred using modern security technologies that help prevent data loss, misuse, or unauthorized access.

Please note that links on the website may direct you to other sites. Their privacy policies may differ from ours, and we are not responsible for their content or data storage practices.

7. Your rights

You have full control over the data concerning you. You can:

• receive information regarding your data.

• request to modify or delete it.

• file a complaint if you believe we have violated the protection of your data.

8. Contact us

If you have any questions, suggestions, or concerns regarding our data protection policy or the storage of your personal data, you can contact us in the following ways:

• Email address: [email protected]

• Phone number: +374 (95) 56-51-59